Privacy & Cookie Policy

Your privacy is important. This policy explains how your personal and health information is collected, used, and protected.

Last updated: February 2026

Who I Am

This website is operated by Benjamin Bown (HCPC Registered Dietitian), running a UK-based dietetic practice. I am the data controller under UK GDPR.

Contact: hello@benjaminbown.com

What Data I Collect

I may collect the following personal data:

  • Information you provide: Name, contact details, appointment and correspondence information, relevant health, medical, and nutrition information, payment information (processed securely by third-party providers; I do not store card details)

  • Information collected automatically: IP address, browser type, and website activity

How Your Data Is Used

Your data is used to:

  • Provide dietetic assessment, advice, and ongoing care

  • Manage appointments and communicate with you

  • Maintain accurate clinical records

  • Meet legal, professional, and regulatory obligations

Lawful bases: performance of a contract, legal obligation, legitimate interests, and explicit consent for processing health data

I do not sell your personal data.

Health Records & Confidentiality

Health records are kept confidential and maintained in line with HCPC Standards of Conduct, Performance and Ethics and BDA professional guidance. Records are accurate, relevant, and securely stored.

Personal and health data is retained only for as long as required for clinical, legal, and professional purposes.

Third-Party Services

  • Website hosting: Squarespace

  • Appointment bookings: Acuity Scheduling (Squarespace company)

  • Payments: may be processed by providers such as Stripe or PayPal

These providers act as data processors and only process data as necessary to provide their services.

Cookies

This website only uses essential cookies for core functionality and booking.

Non-essential cookies, such as tracking or analytics, require your consent.

Your Rights

You have the right to:

  • Access, correct, or request deletion of your personal data

  • Object to certain processing

You may also complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

Updates

This policy may be updated from time to time. The latest version will always be available on this page.

Ready to get started?

Take the first step towards understanding your IBS and feeling confident with food. Book a consultation online today - it’s simple and tailored to you.

You are welcome to email me at hello@benjaminbown.com to enquire about my practice.

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